Core Principles, Code of Conduct, Diversity and Inclusion 

Shared Behaviors and Performance Management Process 

The culture of OS Intelligent is defined by its value system, where the behavior of all employees reflects OSINTelligent’s five core values of Teamwork, Quality/Excellence, Customer Focus, Learning, Innovation, and Stewardship. 

We understand, as associates, that we are expected to uphold our core values by following these shared behaviors on a daily basis:

•    Be flexible to meet changes in our work environment or work schedules.
•    Work cooperatively with my co-workers and other teams to find solutions to problems in a blame-free environment.
•    Take responsibility for being informed about OS Intelligent and my department by regularly attending department meetings, Town Halls, and open forums, and reading entity/system communication tools including emails, newsletters, and policies and procedures.
•    Always listen first, and then communicate honestly in a calm clear voice while using eye contact and body language that displays respect.
•    Recognize the power of an apology.
•    Look beyond my assigned tasks, assist my coworkers when possible or find resources when necessary.
•    Take pride in my overall appearance as well as the appearance of my department/entity.
•    Maintain zero tolerance for abusive behavior (verbal or physical).
Quality/Excellence 


•    Take responsibility for making sure my actions, behaviors, and decisions reflect positively on OSINTelligent®.
•    Uphold the confidentiality of all administrative, employee, security, and financial data.
•    Follow the Code of Conduct - Business Ethics and Compliance Program.
•    Complete all mandatory training and health screening requirements on time, and maintain appropriate credentials and licensure.
•    Take responsibility for ensuring the safety of our patients, families, and employees 100% of the time.
•    Know my role in emergencies as stated in my entity’s Emergency Operations Plan, and be prepared to take the correct action.
•    Follow all OSINTELLIGENT®® policies and procedures, including specifically the “Sexual and Other Prohibited Harassment” and the Tobacco Free and Social Media policies.
Customer Focus 


•    Treat our patients, their families, and my coworkers with courtesy and respect.
•    Take all measures to protect the privacy, confidentiality, and dignity of our patients.
•    Provide exceptional customer service by following the Service in Action steps.
•    Provide exceptional service recovery by following LAST – Listening, Apologizing, Solving and Thanking.
•    Help anyone who is lost by walking them to their destination or introducing them to someone who can.
•    Practice elevator etiquette by breaking the silence with a greeting, an offer of assistance, and allowing guests to enter and exit before me, when possible.
•    Practice telephone etiquette by answering the phone within three rings, identifying myself and my department, and providing the caller with the correct number before transferring a call.
•    Practice technology etiquette by silencing wireless communication devices (or putting them on vibrate mode) and consider alternative means of communication if there have been three or more emails exchanged in an attempt to reach an agreement.
•    Appreciate, celebrate, and value diversity throughout the workplace with patients, families, and coworkers by making a genuine effort to understand their needs and values.

Learning and Innovation: 


•    Embrace change and be open to new ideas.
•    Identify opportunities for my own individual growth and improved work practices in my department/entity.
•    Recognize my coworker’s accomplishments and provide meaningful feedback.
•    Mentor new employees by welcoming them to our team.
•    Adopt new technology that will improve my work performance.

Stewardship: 

•    Use the resources available to me in a responsible, cost-effective manner.
•    Suggest cost savings ideas.
•    Perform my OSINTELLIGENT® responsibilities using my time wisely, and commit to regular and punctual attendance.
•    Take responsibility for my physical, emotional, and spiritual health and well-being.
•    Demonstrate my environmental concern by reducing, reusing, or recycling resources whenever possible.

Diversity, Equality, and Inclusion:

We value inclusion, belonging, and equity. Our approach to diversity is simple, it’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity initiatives that support all, we’re doing what it takes to build a more equitable workplace and world.

Company Core Principles

•    Have only one class of team members as a part of this mission.
•    Recognize and reward excellence while the individual is still sweating from his efforts.
•    Build and maintain a spirit of “one for all and all for one.” teamwork. 
•    Encourage every team member to think about what's in this for the customer when making decisions, exercise initiative, and never be afraid to make mistakes.
•    Hold team members accountable for results, with team members being given great flexibility in deciding how to achieve results, with the clear understanding that ethical standards must never be compromised.
•    Eliminate any opportunity for people to succeed by merely “looking good.”
•    Promote solely on merit

The leaders of the OSINTelligent® team must….
•    First feed the troops then feed the officers.
•    Always lead by example.
•    Never ask anyone to do something you wouldn’t do.

To ensure the success of our company, each team member will….
•    Deliver services of such high quality that we will create even better opportunities for new people joining our team.
•    Be available twenty-four hours a day, seven days a week, to go anywhere and do whatever is necessary to serve our customers.
•    Conduct your professional and personal life in a manner that will bring credit to the company at all times.
•    Eliminate bureaucracy wherever you find it.


OSINTelligent® will be known for its intense, competitive spirit.
We will always compete to…..
•    Maintain the best competitive win/loss record in the computer services industry.
•    Win the biggest, most challenging jobs in the computer services industry.
•    Win every evaluation point by doing “just enough to win.”
•    Win fairly, equitably, and in a manner that will establish our reputation as the most effective, creative, and relentless company in the computer industry.

In achieving the best competitive “win record” in the cyber defense industry, our ethical standards with customers and suppliers must remain impeccable.

Respect

For an industry too often underappreciated and undervalued.
For contractors and their employees from all backgrounds and walks of life.
For personal relationships that help everyone succeed together.
For the potential and long-term success of our associates, our customers, and our company.

Opportunity

Give every associate a chance to succeed regardless of where they’re starting from.
Stay fully invested in each other’s success.
Learn from both successes and setbacks.
Help make the American dream a reality.

Work Hard, Have fun

Believe in the dignity of hard work.
Exceed expectations by never being satisfied.
Realize anything is possible for those who never give up.
Create an environment where successes are enjoyed to the fullest.

Entrepreneur Spirit

Be restless and energetic.
Pursue innovation and push limits.
Never accept the status quo.
Encourage new ways to improve our value to associates, customers, and the community.

Family

Genuinely respect, care, and trust each other.
Make even the toughest decisions remembering individuals are involved.
Create a sense of belonging as we serve our customers.
Care for each other beyond our business relationships and organizational ties.

Give Back

Understand success comes with the responsibility to give back.
Invest in the communities, institutions, and people that have touched our lives.
Honor and preserve our communities while building and protecting their future.
Express gratitude by contributing time and talent to organizations that make a difference.

America Pride

Support the American dream in every way possible.
Honor America in the visual representation of our company.
Understanding what matters most is the desire and dedication to succeed.
Respect those who serve or have served in our nation’s military services, including those who paid the ultimate price for our freedoms.